VOLUME 5, ISSUE 2 / June 2013

CUSTOMER-SUPPORT SERVICE FROM A RELATIONSHIP PERSPECTIVE: BEST PRACTICE FOR TELECOM

Inger ROOS, Martin LÖFGREN & Bo EDVARDSSON

TRANSPORT PRICING POLICY IN HONG KONG

Mahmud Hassan TALUKDAR

INTEGRATED SEWAGE TREATMENT AND COASTAL MANAGEMENT IN MUMBAI METROPOLITAN REGION

Sanjay RODE

HOW DO INDIAN SOFTWARE PROJECTS PERFORM? A CROSS SECTIONAL STUDY

Sam THOMAS & M. BHASI

KEY PERFORMANCE CRITERIA FOR VENDOR SELECTION – A LITERATURE REVIEW

Shpend IMERI

FACTORS AFFECTING JOB SATISFACTION AMONG PERSONNEL OF THE JIHAD-EKESHAVARZI ORGANIZATION OF ILAM PROVINCE, IRAN

Nematollah SHIRI, Davoud MOHAMMADI, Samira SAYMOHAMMADI & Ahmad REZVANFAR